Incident - Notification of Unplanned Outage Resolved

Event Summary

Event ID: 4958
Type: Incident
Status: Resolved
Risk:
High
Start: 2025-04-17 18:10:00 (Pacific/Auckland)
End : N/A
Expected Impact: Total loss of service until Technicians are able to address the cause of the fault.
Description

Lightwire Engineers have investigated a fault at your tower but are unable to resolve it remotely. A Lightwire technician will need to visit and will be dispatched to resolve the issue. Please feel free to contact us on 0800 12 13 14 if you have any queries.

1 year ago (6:26 pm, 17th April 2025)

Lightwire Technicians will be on-site early tomorrow morning. The current estimated time of recovery is 10:00 am on 18/04/25.

1 year ago (6:35 pm, 17th April 2025)

Lightwire Technicians have replaced critical infrastructure on site this morning and have restored service. If you're connection is still offline - please reboot all onsite equipment. Failing that reach out to the team at 0800 12 13 14.

1 year ago (11:15 am, 18th April 2025)